I’d like to know how this happened:

FUKUOKA (Kyodo) Japan Airlines Corp. said Friday it has been selling Hugo Boss-brand wallets and commuter pass holder sets made in China as having been made in Italy on domestic flights since Oct. 1.

The carrier said on its Web site that it designated the products, sold for ¥12,000 each, as made in Italy in its in-flight sales catalog based on information from the manufacturer but later found out through customer complaints that the products were made in China with Italian leather.

Japan’s largest airline apologized to customers and said it will either offer refunds or replace the goods with authentic Italian products.